SixFab Not Responding to Support Emails

[cutaway]

Is anyone else having an issue with Sixfab not responding to support requests submitted via their web form?

Thank you,
Don

[ensar]

Hi Don,

If you need support on the following topic, I replied under that thread.

Wwwan0 IPv6 addr but not IPv4

I have an old asset and the SDcard snapped. I installed a new OS, not a supported OS but a Debian-based Linux Distro, and went through the Sixfab CORE setup. Everything installed fine, no errors. Main Sixfab asset dashboard shows data usage. Sixfab CORE dashboard shows excellent signal from cellular modem. AT commands show latest modem firmware. But wwlan0 does not come up on its own and ip addr shows the interface as down. I used ip link set dev wwan0 up and the interface is assigned an IPv6 a…

[mrizwan]

Hi Ensar, my drone went crazy and vanished into the air. However, I have installed the Sixfab 4G module, which is working perfectly fine. I also added a service to maintain continuous internet connectivity. I need the last active location of the module; I can provide the SID or S/N if you want. Just let me know if you can extract the last active location of the module (latitude and longitude).

[ensar]

Hi @mrizwan ,

Hi,

Sorry to hear about your situation. I’ve sent it to you via PM.

[mrizwan]

The location you sent is where I work. Is it possible for you to provide the last known location of the active module? It seems to have gone too far. I went out to search on the street, but I haven’t had any luck yet. If there is any way to track the last location, it would be very helpful for me.

Also, the “cellular status” and “signal strength” on the Sixfab are still green.