Sixfab Raspberry Pi 3G/4G LTE Base HAT Setup Issue

sns123 · July 4, 2024, 2:24am

Hi Sixfab Community,
I’m relatively new to Sixfab and its technologies.

I recently bought the ‘Sixfab LTE-M Cellular IoT Kit for Raspberry Pi’, with a different antenna of ‘LTE Main & Diversity & GNSS Triple Port’ instead of the one which the kit provided.

In my project, I want to establish a cellular connection for the Raspberry Pi so that it can access the internet anywhere outside, and track GPS location. I’m following your own tutorial on Sixfab documentation for PPP:
https://docs.sixfab.com/page/connecting-telit-me910c1-cat-m1-module-to-the-internet-via-ppp

I setup the hardware correctly, and followed all steps in the tutorial. I am stuck on ‘Connection Usage’ stage, when executing the sudo pon command. It returns to me:

pppd options in effect:
debug # (from /etc/ppp/peers/provider)
updetach # (from /etc/ppp/peers/provider)
persist # (from /etc/ppp/peers/provider)
dump # (from /etc/ppp/peers/provider)
noauth # (from /etc/ppp/peers/provider)
remotename 3gppp # (from /etc/ppp/peers/provider)
/dev/ttyUSB3 # (from /etc/ppp/peers/provider)
115200 # (from /etc/ppp/peers/provider)
lock # (from /etc/ppp/peers/provider)
connect chat -s -v -f /etc/chatscripts/chat-connect -T super # (from /etc/ppp/peers/provider)
disconnect chat -s -v -f /etc/chatscripts/chat-disconnect # (from /etc/ppp/peers/provider)
nocrtscts # (from /etc/ppp/peers/provider)
modem # (from /etc/ppp/peers/provider)
asyncmap 0 # (from /etc/ppp/options)
lcp-echo-failure 4 # (from /etc/ppp/options)
lcp-echo-interval 30 # (from /etc/ppp/options)
hide-password # (from /etc/ppp/peers/provider)
novj # (from /etc/ppp/peers/provider)
novjccomp # (from /etc/ppp/peers/provider)
ipcp-accept-local # (from /etc/ppp/peers/provider)
ipcp-accept-remote # (from /etc/ppp/peers/provider)
ipparam 3gppp # (from /etc/ppp/peers/provider)
noipdefault # (from /etc/ppp/peers/provider)
ipcp-max-failure 30 # (from /etc/ppp/peers/provider)
defaultroute # (from /etc/ppp/peers/provider)
usepeerdns # (from /etc/ppp/peers/provider)
noccp # (from /etc/ppp/peers/provider)
noipx # (from /etc/ppp/options)
abort on (BUSY)
abort on (NO CARRIER)
abort on (NO DIALTONE)
abort on (ERROR)
abort on (NO ANSWER)
timeout set to 30 seconds
send (AT^M)
expect (OK)
^M
alarm
Failed
Script chat -s -v -f /etc/chatscripts/chat-connect -T super finished (pid 716), status = 0x3
Connect script failed

NOW, there has been sometimes that the code gets by some with the OK --got it, but it gets caught and fails on the others. So this should mean that my hardware is wired properly, but the final steps aren’t working.

Specs:
Raspberry Pi Zero 2 W running Raspberry Pi Bookworm OS Lite 64-bit

Please guide me on the next steps.

ensar · July 4, 2024, 12:05pm

Hi,

You can diagnose the issue by following the troubleshooting steps:

sns123 · July 4, 2024, 8:36pm

Following the troubeshooting:
Power supply is good enough(5V 2.5A)

Using Sixfab’s official SIM itself, and activated it as I can see my balance decreased showing some data usage. Activated using Sixfab connect and the documentation shown in the above post. SIM is inserted properly.

My APN assigned is super, which is default for all Sixfab SIM cards. I set that up properly anyways.

Double-checked antenna connections, everything is firm and connected in the right area.

Power LED is shown very strong with red colour illumination from the HAT.

I am suspicious about the ttyUSB, can someone reccomend how I can find that through the terminal so that I can identify with dev path is for the Telit module. Then, I can edit the setup for that tty USB dev path.

sns123 · July 5, 2024, 1:26pm

@ensar ? Please respond if you know I am a new to sixfab tech

ensar · July 5, 2024, 1:55pm

Could you share the following Linux and AT command outputs?

cat /etc/os-release
uname -a
lsusb
lsusb -t
usb-devices

AT+CGMR
AT+CPIN?
AT+COPS?
AT#USBCFG?
AT+CSQ
AT+CREG?
AT+CGDCONT?|
AT#SWPKGV

For full details on sending AT command, please see “Sending AT Commands”

sns123 · July 6, 2024, 8:52pm

Thanks @ensar for the reply

I switched my Raspberry Pi Zero 2 W with the Raspberry Pi 5 4GB

This is my output after running the sudo pon command for getting an IP(I still get the same result):

pppd options in effect:
debug		# (from /etc/ppp/peers/provider)
updetach		# (from /etc/ppp/peers/provider)
persist		# (from /etc/ppp/peers/provider)
dump		# (from /etc/ppp/peers/provider)
noauth		# (from /etc/ppp/peers/provider)
remotename 3gppp		# (from /etc/ppp/peers/provider)
/dev/ttyUSB2		# (from /etc/ppp/peers/provider)
115200		# (from /etc/ppp/peers/provider)
lock		# (from /etc/ppp/peers/provider)
connect chat -s -v -f /etc/chatscripts/chat-connect -T super		# (from /etc/ppp/peers/provider)
disconnect chat -s -v -f /etc/chatscripts/chat-disconnect		# (from /etc/ppp/peers/provider)
nocrtscts		# (from /etc/ppp/peers/provider)
modem		# (from /etc/ppp/peers/provider)
asyncmap 0		# (from /etc/ppp/options)
lcp-echo-failure 4		# (from /etc/ppp/options)
lcp-echo-interval 30		# (from /etc/ppp/options)
hide-password		# (from /etc/ppp/peers/provider)
novj		# (from /etc/ppp/peers/provider)
novjccomp		# (from /etc/ppp/peers/provider)
ipcp-accept-local		# (from /etc/ppp/peers/provider)
ipcp-accept-remote		# (from /etc/ppp/peers/provider)
ipparam 3gppp		# (from /etc/ppp/peers/provider)
noipdefault		# (from /etc/ppp/peers/provider)
ipcp-max-failure 30		# (from /etc/ppp/peers/provider)
defaultroute		# (from /etc/ppp/peers/provider)
usepeerdns		# (from /etc/ppp/peers/provider)
noccp		# (from /etc/ppp/peers/provider)
noipx		# (from /etc/ppp/options)
abort on (BUSY)
abort on (NO CARRIER)
abort on (NO DIALTONE)
abort on (ERROR)
abort on (NO ANSWER)
timeout set to 30 seconds
send (AT^M)
expect (OK)
^M
OK
 -- got it

send (ATE0^M)
expect (OK)
^M
alarm
Failed
Script chat -s -v -f /etc/chatscripts/chat-connect -T super finished (pid 1665), status = 0x3
Connect script failed

As you can see, it stops and makes error on the ATE0^M command. I’m not sure what this means, please guide me.

Following the order of the Linux commands:
cat /etc/os-release:

PRETTY_NAME="Debian GNU/Linux 12 (bookworm)"
NAME="Debian GNU/Linux"
VERSION_ID="12"
VERSION_CODENAME=bookworm
ID=debian
HOME_URL="https://www.debian.org/"
SUPPORT_URL="https://www.debian.org/support"
BUG_REPORT_URL="https://bugs.debian.org/"

uname -a:

Linux raspberrypi 6.6.31+rpt-rpi-2712 #1 SMP PREEMPT Debian 1:6.6.31-1+rpt1 (2024-05-29) aarch64 GNU/Linux

lsusb:

Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 1bc7:1101 Telit Wireless Solutions ME910C1
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 3938:1192  2.4G RF Keyboard & Mouse
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

lsusb -t:

/:  Bus 04.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 5000M
/:  Bus 03.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/2p, 480M
    |__ Port 1: Dev 2, If 0, Class=Vendor Specific Class, Driver=option, 480M
    |__ Port 1: Dev 2, If 1, Class=Vendor Specific Class, Driver=option, 480M
    |__ Port 1: Dev 2, If 2, Class=Vendor Specific Class, Driver=option, 480M
    |__ Port 1: Dev 2, If 3, Class=Vendor Specific Class, Driver=qmi_wwan, 480M
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/1p, 5000M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci-hcd/2p, 480M
    |__ Port 1: Dev 2, If 0, Class=Human Interface Device, Driver=usbhid, 12M
    |__ Port 1: Dev 2, If 1, Class=Human Interface Device, Driver=usbhid, 12M

usb-devices:

T:  Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh= 2
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=06.06
S:  Manufacturer=Linux 6.6.31+rpt-rpi-2712 xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=xhci-hcd.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub
E:  Ad=81(I) Atr=03(Int.) MxPS=   4 Ivl=256ms

T:  Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#=  2 Spd=12  MxCh= 0
D:  Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs=  1
P:  Vendor=3938 ProdID=1192 Rev=03.11
S:  Product=2.4G RF Keyboard & Mouse
C:  #Ifs= 2 Cfg#= 1 Atr=a0 MxPwr=100mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=01 Prot=01 Driver=usbhid
E:  Ad=81(I) Atr=03(Int.) MxPS=   8 Ivl=1ms
I:  If#= 1 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=01 Prot=02 Driver=usbhid
E:  Ad=82(I) Atr=03(Int.) MxPS=   8 Ivl=1ms

T:  Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=5000 MxCh= 1
D:  Ver= 3.00 Cls=09(hub  ) Sub=00 Prot=03 MxPS= 9 #Cfgs=  1
P:  Vendor=1d6b ProdID=0003 Rev=06.06
S:  Manufacturer=Linux 6.6.31+rpt-rpi-2712 xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=xhci-hcd.0
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub
E:  Ad=81(I) Atr=03(Int.) MxPS=   4 Ivl=256ms

T:  Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=480 MxCh= 2
D:  Ver= 2.00 Cls=09(hub  ) Sub=00 Prot=01 MxPS=64 #Cfgs=  1
P:  Vendor=1d6b ProdID=0002 Rev=06.06
S:  Manufacturer=Linux 6.6.31+rpt-rpi-2712 xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=xhci-hcd.1
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub
E:  Ad=81(I) Atr=03(Int.) MxPS=   4 Ivl=256ms

T:  Bus=03 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#=  2 Spd=480 MxCh= 0
D:  Ver= 2.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=1bc7 ProdID=1101 Rev=00.00
S:  Manufacturer=Telit
S:  Product=Telit ME910
S:  SerialNumber=4d3e4e53
C:  #Ifs= 4 Cfg#= 1 Atr=e0 MxPwr=500mA
I:  If#= 0 Alt= 0 #EPs= 2 Cls=ff(vend.) Sub=ff Prot=30 Driver=option
E:  Ad=01(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E:  Ad=81(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:  If#= 1 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=option
E:  Ad=02(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E:  Ad=82(I) Atr=03(Int.) MxPS=  64 Ivl=2ms
E:  Ad=83(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:  If#= 2 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=fe Prot=ff Driver=option
E:  Ad=03(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E:  Ad=84(I) Atr=03(Int.) MxPS=  64 Ivl=2ms
E:  Ad=85(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms
I:  If#= 3 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=ff Prot=ff Driver=qmi_wwan
E:  Ad=04(O) Atr=02(Bulk) MxPS= 512 Ivl=0ms
E:  Ad=86(I) Atr=03(Int.) MxPS=  64 Ivl=2ms
E:  Ad=87(I) Atr=02(Bulk) MxPS= 512 Ivl=0ms

T:  Bus=04 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#=  1 Spd=5000 MxCh= 1
D:  Ver= 3.00 Cls=09(hub  ) Sub=00 Prot=03 MxPS= 9 #Cfgs=  1
P:  Vendor=1d6b ProdID=0003 Rev=06.06
S:  Manufacturer=Linux 6.6.31+rpt-rpi-2712 xhci-hcd
S:  Product=xHCI Host Controller
S:  SerialNumber=xhci-hcd.1
C:  #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
I:  If#= 0 Alt= 0 #EPs= 1 Cls=09(hub  ) Sub=00 Prot=00 Driver=hub
E:  Ad=81(I) Atr=03(Int.) MxPS=   4 Ivl=256ms

I’ll need to figure out how to send the AT commands, but as of now, this should be plenty of info for some troubleshooting. Hopefully I can get a solution. Thanks!

sns123 · July 8, 2024, 7:52pm

@ensar ‎‎‎‎‎pls respond to this i need help
‎
‎

ensar · July 9, 2024, 1:00pm

These outputs are not enough for troubleshooting; AT command outputs are needed.

sns123 · July 10, 2024, 5:39pm

@ensar
AT+CGMR

M0B.800005
OK

AT+CPIN?

+CPIN: READY
OK

AT+COPS?

+COPS: 0,0,"Rogers Wireless",8
OK

AT#USBCFG?

#USBCFG:0
OK

AT+CSQ

+CSQ: 24,4
OK

AT+CREG?

+CREG: 0,5
OK

AT+CGDCONT?

+CGDCONT: 1, "IPV4V6","","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
+CGDCONT: 2, "IPV4V6","","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
+CGDCONT: 3, "IPV4V6","","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
+CGDCONT: 4, "IPV4V6","","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
+CGDCONT: 5, "IPV4V6","","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
+CGDCONT: 6, "IPV4V6","","0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
OK

AT#SWPKGV

30.01.800-P0B.800100
M0B.800005
P0B.800100
A0B800000
OK

let me know if you need more

sns123 · July 10, 2024, 9:27pm

SOLUTION:

sudo systemctl stop ModemManager.service
sudo systemctl disable ModemManager.service

This worked for me, and my module can successfully connect to the internet following:
https://docs.sixfab.com/page/connecting-telit-me910c1-cat-m1-module-to-the-internet-via-ppp