I have multiple devices that are connected using the Sixfab 4GLTE Hat and sim. They have been losing connection on and off since around 8:30am ET today. I have a second account with one device and it is having the same problem. I am using the telit LE910C4-NF on all of these devices. I am not able to remote into these devices through core or RPI connect as they lose connection faster than I am able to look through it. On all of these I have also raised the data limit to unlimited just in case. Any help would be appreciated!
Hi Yeah we are experiencing the same issues, it must be the connectivity with Sixfab, their servers must be having a problem @ensar please let us know if you have any updates
Thank you for bringing this to our attention. We are currently investigating the issue and will provide an update as soon as possible. Thank you for your patience.
We have identified the source of the issue as a connectivity problem affecting Sixfab SIM.
The engineering team is actively investigating to resolve the issue. We will provide further updates as soon as more information becomes available. Thank you for your understanding.
As of 20:20 UTC, signaling traffic levels have returned to pre-incident levels. This typically indicates that devices attempting to reconnect should now be able to establish stable data sessions.
The engineering team continues to work closely with the affected network provider to fully resolve the issue. Thank you for your patience during this time.
The connectivity issue has been fully resolved and all services are now operating as expected. If any of your devices continue to experience difficulties reconnecting, please don’t hesitate to reach out to us. We are here to assist and ensure your operations run smoothly. Thank you for your understanding and trust.