Sim-missing error

Tested unit and cannot get it to read any sim’s.
Tried twillo sim and US Mobile.
Sims work in other devices. I found docs showing they are using a twillo super sim… I ordered one to try but have to wait for it. Does this unit require a special type of SIM?

Any idea’s
Just also confiming this unit can run as with a single usb connection. I do not need to use the headers correct ?

Running Ubuntu on ARM unit.
This some logs.

root@x70b3d52c1016:~# mmcli -m 0
/org/freedesktop/ModemManager1/Modem/0 (device id '5d3fee281a530b560780b93177dc495f42837a25')
      Hardware |   manufacturer: 'QUALCOMM INCORPORATED'
               |          model: 'LE910C1-NF'
               |       revision: '25.20.266  1  [Jun 21 2019 13:00:00]'
               |      supported: 'gsm-umts
               |                  lte
               |                  gsm-umts, lte'
               |        current: 'gsm-umts, lte'
               |   equipment id: '357541093306035'
      System   |         device: '/sys/devices/platform/soc/1c1a000.usb/usb1/1-1'
               |        drivers: 'qmi_wwan, option1'
               |         plugin: 'Generic'
               |   primary port: 'cdc-wdm0'
               |          ports: 'ttyUSB0 (qcdm), ttyUSB2 (at), ttyUSB3 (at), wwan0 (net), cdc-wdm0 (qmi)'
      Numbers  |           own : 'unknown'
      Status   |           lock: 'unknown'
               | unlock retries: 'unknown'
               |          state: 'failed'
               |  failed reason: 'sim-missing'
               |    power state: 'unknown'
               |    access tech: 'unknown'
               | signal quality: '0' (cached)
      Modes    |      supported: 'allowed: 2g, 3g, 4g; preferred: none'
               |        current: 'allowed: any; preferred: none'
      Bands    |      supported: 'unknown'
               |        current: 'unknown'
      IP       |      supported: 'ipv4, ipv6, ipv4v6'
      SIM      |           path: 'none'

      Bearers  |          paths: 'none'

Hi @john-4148 ,

Did you troubleshoot the HAT according to the steps mentioned in the Troubleshoot Guide.

‘Check the SIM card slot for any damaged pin. With a damaged pin, your SIM will not be recognized.’

Please send us a picture of the HAT without the SIM inserted.