Hello,
I’ve just received my Sixfab core and sim for my RPI4.
When I tried to register my sim something went wrong with the payment method, did not go through.
Now when I try to register it again (on any account) I get the message that its already registered.
Please advise.
Thank you
Hi @Ezra,
Thank you for getting in touch with us.
If you have any questions or concerns please visit the contact page.
Does your SIM appear on your SIM → My SIMs page? Do you want to register the SIM in a different account than the one you saved it for?
Hello,
My bad, my desktop doesn’t display the contact form!
Well when I unboxed the SIM I tried to register but it had not finished properly.
Now from then on, every attempt from any account (tried 1 other, but no need to change accounts) to register the sim it gives me “already registered”.
Thank you for your reply
Could you check if you have a SIM from SIM → My SIMs?
No its empty, no signs that its already actually registered!
Well, could you PM me the SIM ICCID and the e-mail you are logged into?
Sure just a sec. Thanks!
Hi.
I have a similar problem with my SIM card.
In this case is a Twilio Super SIM card that I bought with an old version of the RPi 3G/4G& LTE Base HAT from your webstore a couple of years ago (early 2020). At that time everything worked fine I registered and got a good connection, but at the end I used another modem because the data plans was too expensive for such small project.
Today I logged in again after 2 years to the SIXFAB CONNECT platform, because I would like to use the modem with a RPi4 + Pixhawk 6C. I checked the “Devices” tab and the “My SIMs” tab, but both were empty.
So I tried to register my TWILIO SIM card again and this time I got the message “This sim card is already registered”
How can I see my device and SIM card information again?
I look forward for your advise.
Thanks!!
Hi,
Support has been provided to you through hello@sixfab.com, and your issue has been fixed. Can you please log into your account and confirm if you can see your SIM?
Yes, customer support did link my accounts and I am all set.
Thanks
