Remote terminal keeps hanging on

Sixfab Connect
1

Hello there,

I have a Quectel EC25 EG25 connected to raspberrypi zero. Things work fine. I have had it connected for a few days without any transmission issues. However, the remote terminal keeps hanging telling me waiting devices response and after a little while, my device goes offline. Sim card ICCID is 89883070000026630275.

hope you can help me with this.

kind regards

2

Hello,

CORE_agent service is responsible to the remote teminal(beta) connection.
Kindly check if the core_ agent is active and not showing any error.
sudo systemctl status core_agent.service

You can also observe the agent logs in /home/sixfab/.core/logs/

3

thank you so much . I will try !

4

Hello Saeed,

This is what I get on running sudo systemctl status core_agent.service. Bear in mind that I only get this when trying to open the remote terminal on sixfab

root@rpi04:/home/sixfab# sudo systemctl status core_agent.service
● core_agent.service - Sixfab Core Agent
Loaded: loaded (/etc/systemd/system/core_agent.service; enabled; preset: enabled)
Active: active (running) since Fri 2024-10-04 09:41:34 -05; 1h 18min ago
Main PID: 328 (bash)
Tasks: 3 (limit: 387)
CPU: 34.694s
CGroup: /system.slice/core_agent.service
├─328 /bin/bash /opt/sixfab/core/agent/run.sh
└─336 /opt/sixfab/core/agent/venv/bin/python3 /opt/sixfab/core/agent/run.py

Oct 04 10:29:36 rpi04 bash[336]: ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Oct 04 10:29:36 rpi04 bash[336]: File “/usr/lib/python3.11/urllib/request.py”, line 496, in _call_chain
Oct 04 10:29:36 rpi04 bash[336]: result = func(*args)
Oct 04 10:29:36 rpi04 bash[336]: ^^^^^^^^^^^
Oct 04 10:29:36 rpi04 bash[336]: File “/usr/lib/python3.11/urllib/request.py”, line 1377, in http_open
Oct 04 10:29:36 rpi04 bash[336]: return self.do_open(http.client.HTTPConnection, req)
Oct 04 10:29:36 rpi04 bash[336]: ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Oct 04 10:29:36 rpi04 bash[336]: File “/usr/lib/python3.11/urllib/request.py”, line 1351, in do_open
Oct 04 10:29:36 rpi04 bash[336]: raise URLError(err)
Oct 04 10:29:36 rpi04 bash[336]: urllib.error.URLError: <urlopen error [Errno 111] Connection refused>

do you know how can I fix this.