Raspberry Pi 4G/LTE hat connection issues

maps26 · December 5, 2022, 5:05pm

Hello,

I followed the “Getting started” steps for both hardware & software. I am using a raspberry pi 3B+. I copied the installation code to the Pi and successfully installed it. On the Sixfab Core site I can see my SIM is active, but the cell connection says “Cellular Connection Unavailable”. Currently, I can only connect via wi-fi. I have rebooted the Pi, with no success. Additionally, on the Core site, there’s no cellular interface (no wwan0 or usb0, only wlan0, which is my WiFi)

The modem is a Telit LE910C4-NF

Can anyone help me? Much appreciated.

Best,
Hans

ensar · December 5, 2022, 5:16pm

Hi Hans,

Could you please enable the remote support and PM me your remote-support token so I can check and fix it?

hmrleaf · December 15, 2022, 5:59pm

Hi, did this get resolved? I’m experiencing similar problems…

I’ve installed Sixfab Core on my Pi 4 (32-bit Bullseye), with a Telit ME910C1-WW (Cellular IoT Kit (LTE-M)). Install completed successfully, my Pi connects to sixfab.com via WiFi but cellular is unavailable.

I’m getting the following:

dmesg | grep ttyUSB

[57480.016055] usb 1-1.3: GSM modem (1-port) converter now attached to ttyUSB0
[57480.017168] usb 1-1.3: GSM modem (1-port) converter now attached to ttyUSB1
[57480.018301] usb 1-1.3: GSM modem (1-port) converter now attached to ttyUSB2
[57526.365500] option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0
[57526.365944] option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1
[57526.366359] option1 ttyUSB2: GSM modem (1-port) converter now disconnected from ttyUSB2
[57533.016571] usb 1-1.3: GSM modem (1-port) converter now attached to ttyUSB0
[57533.018596] usb 1-1.3: GSM modem (1-port) converter now attached to ttyUSB1
[57533.019869] usb 1-1.3: GSM modem (1-port) converter now attached to ttyUSB2
[57578.853410] option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0
[57578.853828] option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1
[57578.854241] option1 ttyUSB2: GSM modem (1-port) converter now disconnected from ttyUSB2

systemctl status core_agent

Dec 15 17:43:01 rpihl python3[709]: ^~~
Dec 15 17:43:01 rpihl sudo[709]: sixfab : parse error in /etc/sudoers.d/010_pi-nopasswd near line 1 ; PWD=/ ; USER=root ;
Dec 15 17:43:01 rpihl sudo[709]: sixfab : unable to resolve host rpihl: Temporary failure in name resolution
Dec 15 17:43:01 rpihl sudo[709]: sixfab : problem with defaults entries ; PWD=/ ; USER=root ;
Dec 15 17:43:01 rpihl python3[709]: sudo: unable to resolve host rpihl: Temporary failure in name resolution
Dec 15 17:43:01 rpihl sudo[709]: sixfab : PWD=/ ; USER=root ; COMMAND=/usr/bin/chmod +x /opt/sixfab/core/agent/core/modules/pty/builds/arm32
Dec 15 17:43:01 rpihl sudo[709]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Dec 15 17:43:01 rpihl sudo[709]: pam_unix(sudo:session): session closed for user root
Dec 15 17:43:01 rpihl python3[708]: Starting sixfab-terminal v2
Dec 15 17:43:01 rpihl python3[708]: Starting API

systemctl status core_manager

Dec 15 17:57:15 rpihl sudo[2603]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Dec 15 17:57:15 rpihl sudo[2603]: pam_unix(sudo:session): session closed for user root
Dec 15 17:57:15 rpihl sudo[2605]: sixfab : parse error in /etc/sudoers.d/010_pi-nopasswd near line 1 ; PWD=/opt/sixfab/core/manager/core_manager ;>
Dec 15 17:57:15 rpihl sudo[2605]: sixfab : PWD=/opt/sixfab/core/manager/core_manager ; USER=root ; COMMAND=/usr/sbin/ifmetric br-b143acbdc933 10000
Dec 15 17:57:15 rpihl sudo[2605]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Dec 15 17:57:15 rpihl sudo[2605]: pam_unix(sudo:session): session closed for user root
Dec 15 17:57:15 rpihl sudo[2607]: sixfab : parse error in /etc/sudoers.d/010_pi-nopasswd near line 1 ; PWD=/opt/sixfab/core/manager/core_manager ;>
Dec 15 17:57:15 rpihl sudo[2607]: sixfab : PWD=/opt/sixfab/core/manager/core_manager ; USER=root ; COMMAND=/usr/sbin/ifmetric br-35bfccd73523 10000
Dec 15 17:57:15 rpihl sudo[2607]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Dec 15 17:57:15 rpihl sudo[2607]: pam_unix(sudo:session): session closed for user root

hmrleaf · December 16, 2022, 12:10pm

Update:

I (think I) fixed the password and hostname errors by following steps here: dns - Temporary failure in name resolution - Raspberry Pi Stack Exchange and here https://www.raspberrypi.com/documentation/computers/configuration.html#make-sudo-require-a-password

Now the GSM modem remains attached and Sixfab Core Manager and Agent appear to be running, but cellular is still unavailable at sixfab[dot]com…

dmesg | grep ttyUSB

[ 229.275222] usb 1-1.3: GSM modem (1-port) converter now attached to ttyUSB0
[ 229.275810] usb 1-1.3: GSM modem (1-port) converter now attached to ttyUSB1
[ 229.276333] usb 1-1.3: GSM modem (1-port) converter now attached to ttyUSB2

systemctl status core_manager

● core_manager.service - Sixfab Core Manager
Loaded: loaded (/etc/systemd/system/core_manager.service; enabled; vendor preset: enabled)
Active: active (running) since Fri 2022-12-16 11:58:20 GMT; 4min 35s ago
Main PID: 423 (python3)
Tasks: 5 (limit: 4915)
CPU: 25.512s
CGroup: /system.slice/core_manager.service
└─423 /usr/bin/python3 run.py

Dec 16 12:02:18 rpi4 sudo[3229]: pam_unix(sudo:session): session closed for user root
Dec 16 12:02:55 rpi4 sudo[3815]: sixfab : PWD=/opt/sixfab/core/manager/core_manager ; USER=root ; COMMAND=/usr/sbin/ifmetric docker0 10000
Dec 16 12:02:55 rpi4 sudo[3815]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Dec 16 12:02:55 rpi4 sudo[3815]: pam_unix(sudo:session): session closed for user root
Dec 16 12:02:55 rpi4 sudo[3817]: sixfab : PWD=/opt/sixfab/core/manager/core_manager ; USER=root ; COMMAND=/usr/sbin/ifmetric br-b143acbdc933 10000
Dec 16 12:02:55 rpi4 sudo[3817]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Dec 16 12:02:55 rpi4 sudo[3817]: pam_unix(sudo:session): session closed for user root
Dec 16 12:02:55 rpi4 sudo[3821]: sixfab : PWD=/opt/sixfab/core/manager/core_manager ; USER=root ; COMMAND=/usr/sbin/ifmetric br-35bfccd73523 10000
Dec 16 12:02:55 rpi4 sudo[3821]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Dec 16 12:02:55 rpi4 sudo[3821]: pam_unix(sudo:session): session closed for user root

systemctl status core_agent

● core_agent.service - Sixfab Core - Agent
Loaded: loaded (/etc/systemd/system/core_agent.service; enabled; vendor preset: enabled)
Active: active (running) since Fri 2022-12-16 11:58:20 GMT; 4min 55s ago
Main PID: 422 (python3)
Tasks: 7 (limit: 4915)
CPU: 1.486s
CGroup: /system.slice/core_agent.service
├─422 /usr/bin/python3 /opt/sixfab/core/agent/run.py
└─731 /opt/sixfab/core/agent/core/modules/pty/builds/arm32

Dec 16 11:58:23 rpi4 sudo[681]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Dec 16 11:58:23 rpi4 sudo[681]: pam_unix(sudo:session): session closed for user root
Dec 16 11:58:25 rpi4 sudo[728]: sixfab : PWD=/ ; USER=root ; COMMAND=/usr/bin/fuser 8998/tcp
Dec 16 11:58:25 rpi4 sudo[728]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Dec 16 11:58:25 rpi4 sudo[728]: pam_unix(sudo:session): session closed for user root
Dec 16 11:58:25 rpi4 sudo[732]: sixfab : PWD=/ ; USER=root ; COMMAND=/usr/bin/chmod +x /opt/sixfab/core/agent/core/modules/pty/builds/arm32
Dec 16 11:58:25 rpi4 sudo[732]: pam_unix(sudo:session): session opened for user root(uid=0) by (uid=1001)
Dec 16 11:58:25 rpi4 sudo[732]: pam_unix(sudo:session): session closed for user root
Dec 16 11:58:25 rpi4 python3[731]: Starting sixfab-terminal v2
Dec 16 11:58:25 rpi4 python3[731]: Starting API