Jetson Orin Nano with Sixfab CORE Cellular Unavailable

I am having difficulty getting the Jetson Nano Hat working with a NVIDIA Jetson Orin nano.
I have followed the instructions here

Sim status is active and device status is offline

Hi,

If applicable, are there any error logs, or screenshots that you can share with us to help with the issue? During the execution of your installation code, did you encounter any errors? Which operating system (OS) are you using?

Im using Ubuntu20.04 (Jetpack 5.1)

I think the issue is that im attempting to reuse an asset from an old device I no longer use. IE the core device is now wrong.

Is it possible to un regiester an asset so that It can be changed from pi to jetson?

To install CORE on Jetson, you can add “-b Jetson” to the end of your installation code.

I installed using the -b Jetson to the end of the install code

This is what my Core dashboard looks like


Again im using jetpack 5.1

When using the install code I noticed no errors

When doing

ls /dev/ttyUSB*
There is no change when sixfab is plugged in

(I am willing to try remote support)

I decided to re post this because the other thread I started has been inactive for almost a month…

SDK version (jetpack 5.1)
OS (ubuntu 20.04)

I am having difficulty getting the Jetson Nano Hat working with a NVIDIA Jetson Orin nano.
I have followed the instructions here

Agent log

2023-07-11 19:20:53,990 → bulk.py INFO No bulk deployment exist. Continue…
2023-07-11 19:20:54,169 → main.py INFO Updated LWT, fresh=True, connection_sequence=0, timestamp=1689117654
2023-07-11 19:20:54,232 → main.py WARNING [MONITORING] Monitoring thread not initialized, initializing
2023-07-11 19:20:54,233 → main.py WARNING [MONITORING] Starting monitoring thread
2023-07-11 19:20:54,234 → monitoring.py DEBUG Not connected to MQTT broker, ignoring monitoring thread. Retrying in 10 secs
2023-07-11 19:20:54,340 → main.py INFO Connected to the broker, rc=0
2023-07-11 19:20:54,341 → main.py INFO Sent SUBSCRIPTION mid=1, topic=device//directives
2023-07-11 19:20:54,341 → main.py INFO Sent SUBSCRIPTION mid=2, topic=signaling/
/request
2023-07-11 19:20:54,342 → main.py INFO Publish Success → mid: 3, rc: 0
2023-07-11 19:20:54,342 → main.py INFO Sent birth certificate
2023-07-11 19:20:54,374 → main.py INFO Subscribed to MQTT topic: device//directives
2023-07-11 19:20:54,420 → main.py INFO Subscribed to MQTT topic: signaling/
/request
2023-07-11 19:21:04,241 → monitoring.py DEBUG [CONFIGURATOR] Configs folder not found, skip for now
2023-07-11 19:21:04,245 → monitoring.py DEBUG Sending new monitoring data
2023-07-11 19:21:04,245 → monitoring.py DEBUG Sending new system data
2023-07-11 19:21:04,246 → monitoring.py DEBUG Sending new config data
2023-07-11 19:21:04,246 → monitoring.py ERROR Geolocation data not exists!
Traceback (most recent call last):
File “/opt/sixfab/core/agent/core/modules/monitoring.py”, line 246, in loop
with open(GEOLOCATION_PATH) as geolocation_data:
FileNotFoundError: [Errno 2] No such file or directory: ‘/home/sixfab/.core/geolocation.yaml’
2023-07-11 19:21:04,312 → monitoring.py DEBUG Updated last system data
2023-07-11 19:21:04,317 → monitoring.py DEBUG Updated last config data
2023-07-11 19:21:04,322 → monitoring.py DEBUG Updated last monitoring data
2023-07-11 19:21:34,277 → monitoring.py DEBUG [CONFIGURATOR] Configs folder not found, skip for now
2023-07-11 19:21:34,280 → monitoring.py DEBUG Skipping monitoring data, couldn’t find any changes.
2023-07-11 19:21:34,280 → monitoring.py DEBUG Skipping system data, couldn’t find any changes.
2023-07-11 19:21:34,281 → monitoring.py DEBUG Skipping config data, couldn’t find any changes.
2023-07-11 19:21:34,281 → monitoring.py ERROR Geolocation data not exists!
Traceback (most recent call last):
File “/opt/sixfab/core/agent/core/modules/monitoring.py”, line 246, in loop
with open(GEOLOCATION_PATH) as geolocation_data:
FileNotFoundError: [Errno 2] No such file or directory: ‘/home/sixfab/.core/geolocation.yaml’
2023-07-11 19:22:11,563 → bulk.py INFO No bulk deployment exist. Continue…
2023-07-11 19:22:11,591 → main.py INFO Updated LWT, fresh=True, connection_sequence=0, timestamp=1689117731
2023-07-11 19:22:11,597 → main.py ERROR Couldn’t connect, retrying in 5 seconds
2023-07-11 19:22:16,811 → main.py WARNING [MONITORING] Monitoring thread not initialized, initializing
2023-07-11 19:22:16,812 → main.py WARNING [MONITORING] Starting monitoring thread
2023-07-11 19:22:16,813 → monitoring.py DEBUG Not connected to MQTT broker, ignoring monitoring thread. Retrying in 10 secs
2023-07-11 19:22:17,307 → main.py INFO Connected to the broker, rc=0
2023-07-11 19:22:17,309 → main.py INFO Sent SUBSCRIPTION mid=1, topic=device//directives
2023-07-11 19:22:17,309 → main.py INFO Sent SUBSCRIPTION mid=2, topic=signaling/
/request
2023-07-11 19:22:17,310 → main.py INFO Publish Success → mid: 3, rc: 0
2023-07-11 19:22:17,311 → main.py INFO Sent birth certificate
2023-07-11 19:22:17,344 → main.py INFO Subscribed to MQTT topic: device//directives
2023-07-11 19:22:17,387 → main.py INFO Subscribed to MQTT topic: signaling/
/request
2023-07-11 19:22:26,823 → monitoring.py DEBUG [CONFIGURATOR] Configs folder not found, skip for now
2023-07-11 19:22:26,835 → monitoring.py DEBUG Sending new monitoring data
2023-07-11 19:22:26,836 → monitoring.py DEBUG Sending new system data
2023-07-11 19:22:26,836 → monitoring.py DEBUG Sending new config data
2023-07-11 19:22:26,836 → monitoring.py ERROR Geolocation data not exists!
Traceback (most recent call last):
File “/opt/sixfab/core/agent/core/modules/monitoring.py”, line 246, in loop
with open(GEOLOCATION_PATH) as geolocation_data:
FileNotFoundError: [Errno 2] No such file or directory: ‘/home/sixfab/.core/geolocation.yaml’
2023-07-11 19:22:26,889 → monitoring.py DEBUG Updated last monitoring data
2023-07-11 19:22:26,919 → monitoring.py DEBUG Updated last system data
2023-07-11 19:22:26,919 → monitoring.py DEBUG Updated last config data
2023-07-11 19:23:44,477 → monitoring.py DEBUG [CONFIGURATOR] Configs folder not found, skip for now
2023-07-11 19:23:44,481 → monitoring.py DEBUG Sending new monitoring data
2023-07-11 19:23:44,482 → monitoring.py DEBUG Skipping system data, couldn’t find any changes.
2023-07-11 19:23:44,483 → monitoring.py DEBUG Skipping config data, couldn’t find any changes.
2023-07-11 19:23:44,483 → monitoring.py ERROR Geolocation data not exists!
Traceback (most recent call last):
File “/opt/sixfab/core/agent/core/modules/monitoring.py”, line 246, in loop
with open(GEOLOCATION_PATH) as geolocation_data:
FileNotFoundError: [Errno 2] No such file or directory: ‘/home/sixfab/.core/geolocation.yaml’
2023-07-11 19:23:44,537 → monitoring.py DEBUG Updated last monitoring data
2023-07-11 19:24:14,514 → monitoring.py DEBUG [CONFIGURATOR] Configs folder not found, skip for now
2023-07-11 19:24:14,517 → monitoring.py DEBUG Sending new monitoring data
2023-07-11 19:24:14,518 → monitoring.py DEBUG Skipping system data, couldn’t find any changes.
2023-07-11 19:24:14,519 → monitoring.py DEBUG Skipping config data, couldn’t find any changes.
2023-07-11 19:24:14,519 → monitoring.py ERROR Geolocation data not exists!
Traceback (most recent call last):
File “/opt/sixfab/core/agent/core/modules/monitoring.py”, line 246, in loop
with open(GEOLOCATION_PATH) as geolocation_data:
FileNotFoundError: [Errno 2] No such file or directory: ‘/home/sixfab/.core/geolocation.yaml’
2023-07-11 19:24:14,609 → monitoring.py DEBUG Updated last monitoring data
2023-07-11 19:24:44,550 → monitoring.py DEBUG [CONFIGURATOR] Configs folder not found, skip for now
2023-07-11 19:24:44,552 → monitoring.py DEBUG Skipping monitoring data, couldn’t find any changes.
2023-07-11 19:24:44,695 → monitoring.py DEBUG Skipping system data, couldn’t find any changes.
2023-07-11 19:24:44,696 → monitoring.py DEBUG Skipping config data, couldn’t find any changes.
2023-07-11 19:24:44,696 → monitoring.py ERROR Geolocation data not exists!
Traceback (most recent call last):
File “/opt/sixfab/core/agent/core/modules/monitoring.py”, line 246, in loop
with open(GEOLOCATION_PATH) as geolocation_data:
FileNotFoundError: [Errno 2] No such file or directory: ‘/home/sixfab/.core/geolocation.yaml’
2023-07-11 19:25:14,725 → monitoring.py DEBUG [CONFIGURATOR] Configs folder not found, skip for now
2023-07-11 19:25:14,727 → monitoring.py DEBUG Skipping monitoring data, couldn’t find any changes.
2023-07-11 19:25:14,728 → monitoring.py DEBUG Skipping system data, couldn’t find any changes.
2023-07-11 19:25:14,728 → monitoring.py DEBUG Skipping config data, couldn’t find any changes.
2023-07-11 19:25:14,729 → monitoring.py ERROR Geolocation data not exists!
Traceback (most recent call last):
File “/opt/sixfab/core/agent/core/modules/monitoring.py”, line 246, in loop
with open(GEOLOCATION_PATH) as geolocation_data:
FileNotFoundError: [Errno 2] No such file or directory: ‘/home/sixfab/.core/geolocation.yaml’

CM log

2023-07-11 19:20:55,289 → cm.py INFO Core Manager started.
2023-07-11 19:20:55,299 → identify.py INFO Tyring to detect modem…
2023-07-11 19:20:55,311 → identify.py WARNING Modem don’t exist in list of supported modems!
2023-07-11 19:20:55,312 → identify.py WARNING Modem vendor couldn’t be found!
2023-07-11 19:20:55,312 → cm.py ERROR identify_modem → Modem vendor couldn’t be found!
2023-07-11 19:21:01,923 → network.py INFO wlan0 metric changed : 10000
2023-07-11 19:21:01,946 → network.py INFO l4tbr0 metric changed : 10000
2023-07-11 19:21:02,078 → monitor.py ERROR monitor() @modem → Error occured on → get_signal_quality
2023-07-11 19:21:02,205 → monitor.py ERROR monitor() @modem → Error occured on → get_roaming_operator
2023-07-11 19:21:02,332 → monitor.py ERROR monitor() @modem → Error occured on → get_active_lte_tech
2023-07-11 19:21:02,346 → monitor.py INFO Monitoring data updated with changes.
2023-07-11 19:21:02,347 → geolocation.py INFO Checking geolocation data…
2023-07-11 19:21:04,349 → identify.py INFO Tyring to detect modem…
2023-07-11 19:21:04,362 → identify.py WARNING Modem don’t exist in list of supported modems!
2023-07-11 19:21:04,363 → identify.py WARNING Modem vendor couldn’t be found!
2023-07-11 19:21:04,363 → cm.py ERROR identify_modem → Modem vendor couldn’t be found!
2023-07-11 19:21:06,465 → identify.py INFO Tyring to detect modem…
2023-07-11 19:21:06,478 → identify.py WARNING Modem don’t exist in list of supported modems!
2023-07-11 19:21:06,479 → identify.py WARNING Modem vendor couldn’t be found!
2023-07-11 19:21:06,479 → cm.py ERROR identify_modem → Modem vendor couldn’t be found!
2023-07-11 19:21:08,582 → identify.py INFO Tyring to detect modem…
2023-07-11 19:21:08,596 → identify.py WARNING Modem don’t exist in list of supported modems!
2023-07-11 19:21:08,596 → identify.py WARNING Modem vendor couldn’t be found!
2023-07-11 19:21:08,596 → cm.py ERROR identify_modem → Modem vendor couldn’t be found!
2023-07-11 19:21:10,699 → identify.py INFO Tyring to detect modem…
2023-07-11 19:21:10,712 → identify.py WARNING Modem don’t exist in list of supported modems!
2023-07-11 19:21:10,712 → identify.py WARNING Modem vendor couldn’t be found!
2023-07-11 19:21:10,712 → cm.py ERROR identify_modem → Modem vendor couldn’t be found!
2023-07-11 19:21:12,815 → identify.py INFO Tyring to detect modem…
2023-07-11 19:21:12,828 → identify.py WARNING Modem don’t exist in list of supported modems!
2023-07-11 19:21:12,829 → identify.py WARNING Modem vendor couldn’t be found!

Sim status is active and device status is offline
As seen in the images below
image
image

Which cellular module are you using? Also, could you please send the remote-support token to me via PM so that I can further investigate the issues?

I am using Quectel EG25-G