Inactive SIM card

Sixfab Connect Sixfab SIM
1

I noticed on my Connect.Sixfab Dashboard that my SIM is in an Inactive state. Do I have to do anything to make it Active?

2

Hi @daniel.bruchez ,

You can activate the your SIM in “SIM → My SIMs → Show Details” section

Sixfab-Connect-SIM-Data-Management
Sixfab-Connect-SIM-Data-Management988×483 23.3 KB

1 Like
3

Thanks!!

Hopefully it will resolve an error msg I get when I power my Raspberry Pi Cellular IoT Application Shield – LTE-M & NB-IoT & eGPRS. I see this in the syslog–>

Apr 7 13:26:04 raspberrypi4 bash[511]: #033[0;32m2021/04/07->#033[1;34m13:26:04 #033[0m Retrying network registration…
Apr 7 13:26:08 raspberrypi4 bash[511]: #033[0;32m2021/04/07->#033[1;34m13:26:06 #033[0m SIM Status: #033[0;32m2021/04/07->#033[1;34m13:26:07 #033[0m Netwo

4

Sixfab Core does not support Cellular IoT Application Shield.

5

Do you know who does support this card?

6

After activating the SIM, you can follow the PPP tutorial for internet connection.

7

Hi I had already installed the PPP connection scripts. I’m pretty sure I have decent Cellular, my iphone shows 2 bars of signal and I have a Particle.Electron cellular mico that is able to connect to a LTE tower. I’ve got a ton of syslog data but not sure what most of it means.

8

Saw note about BG96 having problems with Kernel 5.4.66->5.4.81. Mine was 5.4.79. So I upgraded to the latest 5.10.17 and resolved most errors. I now see a ppp0 interface although I do see an error when running sudo pon

9

When I hit “activate” then “save preferences” on the SIM, the page loads indefinitely (for several hours). What am I missing? I have 4 SIMS and all have this issue, so it cannot be a 1-off defect.

10

Hi @mobilesolarconsultin ,

Can you share an image that better explains the issue or is there any error output in your browser console? It would be helpful to share browser and version information.

11

Hi @ensar - I believe I am having the same issue.

Hitting ‘activate’ then ‘save preferences’ is not working.
In the browser console, I see a 500 Server Error on the request to:

PATCH https://prod-connect.backends.sixfab.dev/assets/
{“sim”:{“status”:“active”}}

Response:

Internal Server Error

Internal Server Error

12

Hi @dtyler ,

Thank you for bringing this to our attention. We’re on it and will get back to you with a solution as soon as possible.

1 Like
13

@mobilesolarconsultin , @dtyler

Good news! The problem is fixed. Kindly check and let us know.