Frequent USB disconnecting and reconnecting on Raspberry Pi 5

Hello,

I’ve connected a Sixfab 4G/LTE Cellular Modem Kit (with Quectel EG25-G) to my Raspberry Pi 5 and have installed Sixfab Core on it too. Every few seconds the USB connection disconnects and reconnects, as shown in this dmesg output:

[ 2077.416052] option 3-1:1.3: device disconnected
[ 2077.417867] cdc_ether 3-1:1.4 enxfe8878af3f29: unregister 'cdc_ether' usb-xhci-hcd.1-1, CDC Ethernet Device
[ 2077.576635] usb 3-1: reset high-speed USB device number 29 using xhci-hcd
[ 2077.737109] option 3-1:1.0: GSM modem (1-port) converter detected
[ 2077.737264] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB0
[ 2077.737329] option 3-1:1.1: GSM modem (1-port) converter detected
[ 2077.737396] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB1
[ 2077.737444] option 3-1:1.2: GSM modem (1-port) converter detected
[ 2077.737505] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB2
[ 2077.737694] option 3-1:1.3: GSM modem (1-port) converter detected
[ 2077.739684] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB3
[ 2077.746462] cdc_ether 3-1:1.4 usb0: register 'cdc_ether' at usb-xhci-hcd.1-1, CDC Ethernet Device, fe:88:78:af:3f:29
[ 2077.749683] cdc_ether 3-1:1.4 enxfe8878af3f29: renamed from usb0
[ 2092.968650] usb 3-1: USB disconnect, device number 29
[ 2092.968891] option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0
[ 2092.968930] option 3-1:1.0: device disconnected
[ 2092.969118] option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1
[ 2092.969148] option 3-1:1.1: device disconnected
[ 2092.969313] option1 ttyUSB2: GSM modem (1-port) converter now disconnected from ttyUSB2
[ 2092.969333] option 3-1:1.2: device disconnected
[ 2092.969480] option1 ttyUSB3: GSM modem (1-port) converter now disconnected from ttyUSB3
[ 2092.969510] option 3-1:1.3: device disconnected
[ 2092.969677] cdc_ether 3-1:1.4 enxfe8878af3f29: unregister 'cdc_ether' usb-xhci-hcd.1-1, CDC Ethernet Device
[ 2106.749136] usb 3-1: new high-speed USB device number 30 using xhci-hcd
[ 2106.908329] usb 3-1: New USB device found, idVendor=2c7c, idProduct=0125, bcdDevice= 3.18
[ 2106.908336] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 2106.908340] usb 3-1: Product: EG25-G
[ 2106.908343] usb 3-1: Manufacturer: Quectel
[ 2107.050470] option 3-1:1.0: GSM modem (1-port) converter detected
[ 2107.050689] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB0
[ 2107.050814] option 3-1:1.1: GSM modem (1-port) converter detected
[ 2107.050951] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB1
[ 2107.051085] option 3-1:1.2: GSM modem (1-port) converter detected
[ 2107.051290] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB2
[ 2107.051390] option 3-1:1.3: GSM modem (1-port) converter detected
[ 2107.051543] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB3
[ 2107.058613] cdc_ether 3-1:1.4 usb0: register 'cdc_ether' at usb-xhci-hcd.1-1, CDC Ethernet Device, fa:48:b6:c3:01:5f

Is this due to firmware or power supply issues? For reference, The current firmware installed on my Pi for the EG25-G is: EG25GGBR07A08M2G_30.200.30.200. If you also need the Pi firmware, it’s: 6fe0b091 (release). Thank you!

Hi,

Most likely, the Sixfab CORE services might have reset your modem to connect to your cellular network or troubleshoot issues. Check if the problem persists after uninstalling CORE.

Also, If you are using Raspberry Pi OS with release date: July 4th 2024, install the previous released image and try it.