Failed to reconnect.status.service Rpi4

Going through initial steps for setup. Once rebooted and checking the service it returns the following when checking “Failed to start reconnect.status.service: Unit reconnect.status.service not found.”

First time I blew it out and started again. Second time I realized I needed to be plugged into USB3, blew it out again and restarted. Third time, here I am.

Even as a test I attempt sudo poff, and get “No pppd is running”

I had a second set of eyes all during the last two installs.

Hardware - Rpi 4b 8Gb, Cellular IOT APP Shield, T-Mobile as carrier, APN:

TIA for the help!