Device showing offline

Sixfab Power HAT & Software Power Software
1

my device is always showing offline, its publishing state but the portal marks it offline, consequently i am unable to save configurations on the device

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Jun 28 11:45:45 hostname python3[7980]: Sending PUBLISH (d0, q0, r0, m50), ‘b’/device/…/feed’’, … (503 bytes)
Jun 28 11:45:45 hostname python3[7980]: DEBUG:root:[FEEDER] Done, releasing setters
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:[FEEDER] Starting, locking
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getBatteryLevel] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getBatteryHealth] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getFanSpeed] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getFanHealth] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getWorkingMode] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[askWatchdogAlarm] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getInputTemp] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getInputVoltage] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getInputCurrent] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getInputPower] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getSystemTemp] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getSystemVoltage] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getSystemCurrent] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getSystemPower] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getBatteryTemp] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getBatteryVoltage] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getBatteryCurrent] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getBatteryPower] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:#033[94m[getFirmwareVer] #033[0m done
Jun 28 11:45:55 hostname python3[7980]: Sending PUBLISH (d0, q0, r0, m51), ‘b’/device/…/feed’’, … (503 bytes)
Jun 28 11:45:55 hostname python3[7980]: DEBUG:root:[FEEDER] Done, releasing setters

2

Hi @mintaka,
We will solve this problem as soon as possible. For now, try restarting the service or stopping and starting it.
systemctl restart pms_agent.service or
systemctl stop pms_agent.service --> systemctl start pms_agent.service

Thanks for your comprehension.

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service restarted, same results

4

Hi, I’m also facing the same problem.

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Can you check the status again please? @nicholastanjerome @mintaka

6

everything works now

1 Like
7

I’m having the same problem. I’ve restarted the service and rebooted the RPi with no change. Is there something on the sixfab side that needs fixing? Or is there something else i need to do?

Thanks