Connecting sim card to victron cerbo GX

I am having trouble connecting to the modem using my sixfab connect sim card. I have activated the asset, and even saw a very small ammount of data, but the system still say no data available. I have installed the sim card in a victron GXLTE 4G-A and it is connected to my Cerbo GX. The VRM portal does show the product online and connected with 4 bars but there is not any data transferring over.
any help would be greatly appreciated.
thanks
Pat

Hello

Did you configure the APN on your device?


yes i configured it to super

does one need a username and password
if so how can i get that

i noticed it did register some data usage, how is this happening if the asset has no data available

No, it doesn’t need any username and password.

What do you mean by no data is available?

According to this image, the network registration is successful but the signal strength is very weak.