Hi, I just wanted to make sure I’m interpreting this correctly. I have a device that was working prior to shipping to a customer, but has not connected to cellular since. Here’s my dashboard:
So the device is powered up, yes? So why can’t I reach it.
Could you please share the ICCID of the SIM? Also, kindly provide all the core logs, including the logs for core_manager and core_agent services:
/home/sixfab/.core/logs/agent-log
/home/sixfab/.core/logs/cm-log
Hi, I can get this once it has been returned to me within the next couple of weeks, but as of now I have no access to the device.
Please let us know once you have those details.
