My cellular connection will not come up. connect.sixfab.com says “Cellular Connection Unavailable”. I ran the installation code on the raspberry pi for sixfab core.
Telit LE910C4-NF
Firmware Version
M0F.660010
Hi @sfeldma ,
If you activate the remote support setting of your device and share the support key with me, I can help.
Could you please share your remote-support token so that I can check and solve it?
m: ensar@sixfab.com
Hi @ensar, the connection is working now and ping to the outside world works. Thank you for fixing it. What did you find/fix? I’d like to know root-cause and the fix in case it happens again.
Hi @ensar,
I’m having the same issue as @sfeldma. Can you please share the root cause or at least the fix?
Thanks,
@colinmac61
Hi @ensar,
I was able to update the firmware for the module but still have the same issue.
LE910C4-NF_25.21.660_CUST_118_perf_TFI.exe
In the syslog this pattern keeps looping.,
Feb 15 16:56:39 pixpi4 dhcpcd[469]: wwan0: waiting for carrier
Feb 15 16:56:39 pixpi4 dhcpcd[469]: wwan0: carrier acquired
Feb 15 16:56:39 pixpi4 dhcpcd[469]: wwan0: IAID 29:a3:a0:d9
Feb 15 16:56:39 pixpi4 dhcpcd[469]: wwan0: adding address fe80::d4e0:12f1:3eaa:8bf5
Feb 15 16:56:39 pixpi4 avahi-daemon[394]: Joining mDNS multicast group on interface wwan0.IPv6 with address fe80::d4e0:12f1:3eaa:8bf5.
Feb 15 16:56:39 pixpi4 avahi-daemon[394]: New relevant interface wwan0.IPv6 for mDNS.
Feb 15 16:56:39 pixpi4 avahi-daemon[394]: Registering new address record for fe80::d4e0:12f1:3eaa:8bf5 on wwan0.*.
Feb 15 16:56:40 pixpi4 dhcpcd[469]: wwan0: soliciting an IPv6 router
Feb 15 16:56:40 pixpi4 dhcpcd[469]: wwan0: rebinding lease of 192.168.225.58
Feb 15 16:56:40 pixpi4 dhcpcd[469]: wwan0: probing address 192.168.225.58/24
Feb 15 16:56:45 pixpi4 dhcpcd[469]: wwan0: leased 192.168.225.58 for 43200 seconds
Feb 15 16:56:45 pixpi4 avahi-daemon[394]: Joining mDNS multicast group on interface wwan0.IPv4 with address 192.168.225.58.
Feb 15 16:56:45 pixpi4 avahi-daemon[394]: New relevant interface wwan0.IPv4 for mDNS.
Feb 15 16:56:45 pixpi4 avahi-daemon[394]: Registering new address record for 192.168.225.58 on wwan0.IPv4.
Feb 15 16:56:45 pixpi4 dhcpcd[469]: wwan0: adding route to 192.168.225.0/24
Feb 15 16:56:45 pixpi4 dhcpcd[469]: wwan0: adding default route via 192.168.225.1
Feb 15 16:56:52 pixpi4 dhcpcd[469]: wwan0: no IPv6 Routers available
Feb 15 16:56:53 pixpi4 avahi-daemon[394]: Interface wwan0.IPv6 no longer relevant for mDNS.
Feb 15 16:56:53 pixpi4 avahi-daemon[394]: Leaving mDNS multicast group on interface wwan0.IPv6 with address fe80::d4e0:12f1:3eaa:8bf5.
Feb 15 16:56:53 pixpi4 dhcpcd[469]: wwan0: carrier lost
Feb 15 16:56:53 pixpi4 avahi-daemon[394]: Interface wwan0.IPv4 no longer relevant for mDNS.
Feb 15 16:56:53 pixpi4 avahi-daemon[394]: Leaving mDNS multicast group on interface wwan0.IPv4 with address 192.168.225.58.
Feb 15 16:56:53 pixpi4 avahi-daemon[394]: Withdrawing address record for fe80::d4e0:12f1:3eaa:8bf5 on wwan0.
Feb 15 16:56:53 pixpi4 avahi-daemon[394]: Withdrawing address record for 192.168.225.58 on wwan0.
Feb 15 16:56:53 pixpi4 kernel: [ 428.618283] cdc_ether 1-1.2:1.2 wwan0: unregister ‘cdc_ether’ usb-0000:01:00.0-1.2, Mobile Broadband Network Device
Feb 15 16:56:53 pixpi4 dhcpcd[469]: wwan0: deleting address fe80::d4e0:12f1:3eaa:8bf5
Feb 15 16:56:53 pixpi4 dhcpcd[469]: wwan0: deleting route to 192.168.225.0/24
Feb 15 16:56:53 pixpi4 dhcpcd[469]: wwan0: deleting default route via 192.168.225.1
Feb 15 16:56:53 pixpi4 dhcpcd[469]: wwan0: removing interface
Feb 15 16:57:07 pixpi4 kernel: [ 442.395243] cdc_ether 1-1.2:1.2 wwan0: register ‘cdc_ether’ at usb-0000:01:00.0-1.2, Mobile Broadband Network Device, 6e:66:8b:45:5f:10
Feb 15 16:57:07 pixpi4 dhcpcd[469]: wwan0: waiting for carrier
I’ve run through the troubleshooting for the module and all is good.
Thanks,
@colinmac61
One correction,
I checked the TFI logs for the firmware update and it completed successfully but I was already running the same version as the update link provided on Sixfab.
TFI_356043111005666_220215_160737.log
[16:9:6] INFO: CommDiagGetBuildID - Current BUILD_ID : 25.21.660
[16:9:6] INFO: CommQueryStatus - Module current status = MS_NORMAL
[16:9:6] INFO: CommDiagGetBuildID - Current BUILD_ID : 25.21.660
[16:9:6] INFO: ui_print - New version : 25.21.660
[16:9:6] INFO: SerialDevClose - Close.
[16:9:6] INFO: ui_print - Update succeed.
So I’m running out of ideas, it doesn’t appear to be a hardware or firmware related. Could it actually be
with the carrier?
when the wwan0 interface is available:
pix@pixpi4:~ $ ping -I wwan0 -c 5 google.ca
PING google.ca (142.251.33.99) from 192.168.225.27 wwan0: 56(84) bytes of data.
From 192.168.225.1 (192.168.225.1) icmp_seq=1 Destination Net Unreachable
From 192.168.225.1 (192.168.225.1) icmp_seq=2 Destination Net Unreachable
From 192.168.225.1 (192.168.225.1) icmp_seq=3 Destination Net Unreachable
From 192.168.225.1 (192.168.225.1) icmp_seq=4 Destination Net Unreachable
Thanks,
@colinmac61
Hi @colinmac61 ,
You have reached the monthly 100MB limit. If you update your ‘Monthly Limit’ from SIM details to ‘Unlimited’, the connection will be available. If your SIM has this limit and you reach 100MB Monthly usage, the cellular connection will not be available.