Cellular Connection Unavailable - new setup Telit LE910CX-Series LE910C4-NF

Hi, I have a newly purchased Telit LE910CX-Series LE910C4-NF, I am currently trying to get online in Mexico. It does not want to seem to attach to any of the available operators: AT&T, Telcel, Telefonica. Instead, it is constantly looking at Movistar Mexico, which is not on your operator list.

+COPS: 0,0,"Movistar",7

Is what I am constantly seeing as the network of choice, on the Telit via minicom. I believe I am on the latest firmware version: M0F.660010

Here are some additional configurations on the Telit:

OPTIONS: I18n
Compiled on Aug 13 2017, 15:25:34.
Port /dev/ttyUSB2, 20:11:36

Press CTRL-A Z for help on special keys

at

OK

+COPS: 0,0,"Movistar",7

OK
at+creg?

+CREG: 0,5

OK
at+cpin?

+CPIN: READY

OK
at+csq

+CSQ: 29,4

OK

+COPS: 0,0,"Movistar",7

OK
AT+CGDCONT?

+CGDCONT: 1,"IP","super","",0,0,0,0
+CGDCONT: 2,"IPV4V6","ims","",0,0,0,0
+CGDCONT: 3,"IPV4V6","sos","",0,0,0,1
+CGDCONT: 4,"IPV4V6","attm2mglobal","",0,0,0,0

OK

+COPS: 0,0,"Movistar",7

OK
AT+COPS?

+COPS: 0,0,"Movistar",7

OK

Note Movistar, that is the only operator the Telit would like to attach to.

CM Logs

2021-09-25 20:40:25,086 --> cm.py              ERROR    check_network() ->
2021-09-25 20:40:25,086 --> run.py             DEBUG    Configurator is working...
2021-09-25 20:40:25,087 --> run.py             DEBUG    Network manager is working...
2021-09-25 20:40:28,164 --> run.py             DEBUG    Monitor is working...
2021-09-25 20:40:30,694 --> monitor.py         DEBUG    Monitoring data updated with changes.
2021-09-25 20:40:35,695 --> modem.py           INFO     Checking the network is ready...
2021-09-25 20:40:36,559 --> modem.py           INFO     Network is registered.
2021-09-25 20:40:46,561 --> modem.py           INFO     Checking the ECM initialization...
2021-09-25 20:40:47,433 --> modem.py           INFO     ECM Connection is initiating...
2021-09-25 20:40:51,433 --> modem.py           INFO     ECM is initiated.
2021-09-25 20:41:01,444 --> run.py             DEBUG    Configurator is working...
2021-09-25 20:41:01,445 --> run.py             DEBUG    Network manager is working...
2021-09-25 20:41:04,522 --> run.py             DEBUG    Monitor is working...
2021-09-25 20:41:07,159 --> cm.py              ERROR    check_internet() -> No internet!
2021-09-25 20:41:32,048 --> run.py             DEBUG    Configurator is working...
2021-09-25 20:41:32,050 --> run.py             DEBUG    Network manager is working...
2021-09-25 20:41:35,154 --> run.py             DEBUG    Monitor is working...
2021-09-25 20:41:37,763 --> monitor.py         DEBUG    Monitoring data updated with changes.

Agent Logs

2021-09-25 20:41:49,504 --> monitoring.py  DEBUG    Sending new monitoring data
2021-09-25 20:41:49,509 --> monitoring.py  DEBUG    Skipping system data, couldn't find any changes.
2021-09-25 20:41:49,510 --> monitoring.py  DEBUG    Skipping config data, couldn't find any changes.
2021-09-25 20:41:49,745 --> monitoring.py  DEBUG    Updated last monitoring data
2021-09-25 20:42:19,518 --> monitoring.py  INFO     [CONFIGURATOR] Sending status update to cloud, status=recieved, request_id=8fwDkg
2021-09-25 20:42:19,520 --> monitoring.py  INFO     [CONFIGURATOR] Sending status update to cloud, status=recieved, request_id=SPjg3w
2021-09-25 20:42:19,527 --> monitoring.py  DEBUG    Sending new monitoring data
2021-09-25 20:42:19,532 --> monitoring.py  DEBUG    Skipping system data, couldn't find any changes.
2021-09-25 20:42:19,533 --> monitoring.py  DEBUG    Skipping config data, couldn't find any changes.
2021-09-25 20:42:19,756 --> monitoring.py  DEBUG    Updated last monitoring data
2021-09-25 20:42:49,538 --> monitoring.py  INFO     [CONFIGURATOR] Sending status update to cloud, status=recieved, request_id=8fwDkg
2021-09-25 20:42:49,540 --> monitoring.py  INFO     [CONFIGURATOR] Sending status update to cloud, status=recieved, request_id=SPjg3w
2021-09-25 20:42:49,547 --> monitoring.py  DEBUG    Sending new monitoring data
2021-09-25 20:42:49,552 --> monitoring.py  DEBUG    Skipping system data, couldn't find any changes.

The device seems to be stuck trying to connect to Movistar and is not moving onto other operators. :man_shrugging: