Having trouble getting core to recognize Telit modem

mosstradamus · November 26, 2021, 9:42pm

Hey there!

I’ve followed the tutorial for using Sixfab Core, and looked through some similar threads here in the forum. I have updated the firmware on my Telit ME910C1-WW and restarted but still seeing some errors in the sixfab logs.

From cm-log:

2021-11-24 20:57:02,374 → cm.py 2021-11-24 20:57:02,576 → modem.py 2021-11-24 20:57:02,577 → modem.py 2021-11-24 20:57:02,594 → modem.py 2021-11-24 20:57:02,646 → modem.py 2021-11-24 20:57:03,835 → modem.py 2021-11-24 20:57:04,692 → modem.py 2021-11-24 20:57:05,522 → modem.py 2021-11-24 20:57:05,529 → modem.py 2021-11-24 20:57:06,346 → modem.py 2021-11-24 20:57:06,347 → modem.py 2021-11-24 20:57:07,176 → modem.py 2021-11-24 20:57:08,047 → modem.py 2021-11-24 20:57:08,902 → modem.py 2021-11-24 20:57:08,912 → run.py 2021-11-24 20:57:08,913 → run.py 2021-11-24 20:57:09,425 → network.py 2021-11-24 20:57:09,455 → network.py 2021-11-24 20:57:09,456 → run.py 2021-11-24 20:57:12,107 → monitor.py 2021-11-24 20:57:12,208 → modem.py 2021-11-24 20:57:12,247 → modem.py 2021-11-24 20:57:17,311 → modem.py 2021-11-24 20:57:17,313 → modem.py 2021-11-24 20:57:29,402 → modem.py 2021-11-24 20:57:39,694 → cm.py 2021-11-24 20:57:39,696 → run.py 2021-11-24 20:57:39,699 → run.py 2021-11-24 20:57:40,627 → network.py 2021-11-24 20:57:40,663 → network.py 2021-11-24 20:57:40,664 → run.py 2021-11-24 20:57:44,023 → monitor.py 2021-11-24 20:57:44,124 → modem.py ERROR configure_modem() → Error occured while setting mode configuration!
INFO Diagnostic is working…
DEBUG [1] : Is connection interface exist?
DEBUG [2] : Is USB interface exist?
DEBUG [3] : Is USB driver exist?
DEBUG [4] : Is modem reachable?
DEBUG [5] : Is ECM PDP Context is active?
DEBUG [6] : Is the network is registered?
INFO Checking the network is ready…
INFO Network is registered.
DEBUG [7] : Is the APN is OK?
DEBUG [8] : Is the modem mode OK?
DEBUG [9] : Is the SIM ready?
INFO Creating diagnostic report on → /home/sixfab/.core/diagnostics/cm-diag-repeated.yaml
DEBUG Configurator is working…
DEBUG Network manager is working…
INFO wwan0 metric changed : 10000
INFO wlan0 metric changed : 200
DEBUG Monitor is working…
DEBUG Monitoring data updated with changes.
INFO Connection interface is reset…
INFO Interface wwan0 is down.
INFO Interface wwan0 is up.
DEBUG Interface Name: wwan0
INFO Modem interface is detected.
ERROR check_internet() → No internet!
DEBUG Configurator is working…
DEBUG Network manager is working…
INFO wwan0 metric changed : 10000
INFO wlan0 metric changed : 200
DEBUG Monitor is working…
DEBUG Monitoring data updated with changes.
INFO USB interface is reset…

Here’s the diagnostic mentioned in the cm-log:

con_interface: true
modem_apn: true
modem_mode: false
modem_reachable: true
network_reqister: true
pdp_context: false
sim_ready: true
timestamp: 2021-11-24_20:57:08
usb_driver: false
usb_interface: true

From agent-log:

2021-11-24 20:56:07,181 → monitoring.py DEBUG Updated last monitoring data
2021-11-24 20:56:37,151 → monitoring.py DEBUG [CONFIGURATOR] Configs folder not found, skip for now
2021-11-24 20:56:37,172 → monitoring.py DEBUG Skipping monitoring data, couldn’t find any changes.
2021-11-24 20:56:37,187 → monitoring.py DEBUG Skipping system data, couldn’t find any changes.
2021-11-24 20:56:37,187 → monitoring.py ERROR System data not exists!
Traceback (most recent call last):
File “/opt/sixfab/core/agent/core/modules/monitoring.py”, line 197, in loop
with open("/home/sixfab/.core/configs/config.yaml") as config_data:
FileNotFoundError: [Errno 2] No such file or directory: ‘/home/sixfab/.core/configs/config.yaml’
2021-11-24 20:57:07,221 → monitoring.py DEBUG [CONFIGURATOR] Configs folder not found, skip for now
2021-11-24 20:57:07,243 → monitoring.py DEBUG Sending new monitoring data
2021-11-24 20:57:07,256 → monitoring.py DEBUG Skipping system data, couldn’t find any changes.
2021-11-24 20:57:07,257 → monitoring.py ERROR System data not exists!
Traceback (most recent call last):
File “/opt/sixfab/core/agent/core/modules/monitoring.py”, line 197, in loop
with open("/home/sixfab/.core/configs/config.yaml") as config_data:
FileNotFoundError: [Errno 2] No such file or directory: ‘/home/sixfab/.core/configs/config.yaml’
2021-11-24 20:57:07,360 → monitoring.py DEBUG Updated last monitoring data
2021-11-24 20:57:37,303 → monitoring.py DEBUG [CONFIGURATOR] Configs folder not found, skip for now
2021-11-24 20:57:37,391 → monitoring.py DEBUG Sending new monitoring data
2021-11-24 20:57:37,406 → monitoring.py DEBUG Skipping system data, couldn’t find any changes.
2021-11-24 20:57:37,412 → monitoring.py ERROR System data not exists!
Traceback (most recent call last):
File “/opt/sixfab/core/agent/core/modules/monitoring.py”, line 197, in loop
with open("/home/sixfab/.core/configs/config.yaml") as config_data:
FileNotFoundError: [Errno 2] No such file or directory: ‘/home/sixfab/.core/configs/config.yaml’
2021-11-24 20:57:37,505 → monitoring.py DEBUG Updated last monitoring data

I can see a wwan0 interface with ip a:
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
inet 127.0.0.1/8 scope host lo
valid_lft forever preferred_lft forever
inet6 ::1/128 scope host
valid_lft forever preferred_lft forever
3: wlan0: <NO-CARRIER,BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state DORMANT group default qlen 1000
link/ether b8:27:eb:5c:10:4c brd ff:ff:ff:ff:ff:ff
29: wwan0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UNKNOWN group default qlen 1000
link/ether f2:ac:dd:ad:9f:48 brd ff:ff:ff:ff:ff:ff
inet 169.254.170.74/16 brd 169.254.255.255 scope global noprefixroute wwan0
valid_lft forever preferred_lft forever
inet6 fe80::76aa:d71e:b9ce:b622/64 scope link
valid_lft forever preferred_lft forever

Seems like maybe just a missing config file? Any help is appreciated!

Thank you

mosstradamus · December 1, 2021, 7:09pm

I attempted to reinstall Sixfab software, but still having the same issue.

ensar · December 1, 2021, 7:12pm

Hi,

If your device is connected, if you activate the remote support setting of your device and share the remote-support token with me, I can help you solve the problem.

mosstradamus · December 1, 2021, 8:02pm

Thanks! I unplugged the usb for the modem in order to get the device online, seems like it was trying to use the wwan0 even though it wasn’t working. Still seeing the same errors in the core logs.

I sent a message to the moderators group in the forums with the remote-support token.

Thanks again!

ensar · December 1, 2021, 10:22pm

The module appears to be undetected. Sorry for this situation. We will replace the product with a new one for you. Please email hello@sixfab.com and our team will contact you right away.

mosstradamus · December 7, 2021, 5:26am

Hey just wanted to mention I have two Sixfab kits, and just opened the second one. It seems to be in an identical situation.

I haven’t flashed the firmware or anything but the firmware is listed as unknown in the dashboard, same as with the 1st module. Errors in the logs are the same as well.

I will send the support token to the mods if you want to take a look.

Should I ask for a replacement for both kits then I guess?