# Can't connect to power software **URL:** \ **Category:** Power Management & UPS HAT\ **Created:** [January 26, 2021, 8:11pm UTC](https://community.sixfab.com/t/cant-connect-to-power-software/1131 "2021-01-26T20:11:09Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![jeff.clemmer](https://community.sixfab.com/letter_avatar_proxy/v4/letter/j/8baadc/32.png) [@jeff.clemmer](https://community.sixfab.com/u/jeff.clemmer)\ **Post date:** [January 26, 2021, 8:11pm UTC](https://community.sixfab.com/t/cant-connect-to-power-software/1131/1 "2021-01-26T20:11:09Z")
The device used to be able to connect to the web interface, but now I can’t get it to connect. I manually updated the firmware to 0.3.22 Here are the outputs of some of the commands that were suggested: pi@driving-cod:~ $ sudo systemctl status power\_agent ● power\_agent.service - Sixfab PMS Agent Loaded: loaded (/etc/systemd/system/power\_agent.service; enabled; vendor preset: enabled) Active: active (running) since Sun 2021-01-24 18:56:27 EST; 21h ago Main PID: 482 (python3) Tasks: 4 (limit: 3861) CGroup: /system.slice/power\_agent.service ├─ 482 /usr/bin/python3 -u agent.py └─7666 ping -c1 -s0 [power.sixfab.com](http://power.sixfab.com) Jan 24 18:56:27 driving-cod systemd[1]: Started Sixfab PMS Agent. Jan 24 18:56:29 driving-cod sudo[624]: pi : TTY=unknown ; PWD=/opt/sixfab/pms/agent ; USER=root ; COMMAND=/bin/cat Jan 24 18:56:29 driving-cod sudo[624]: pam\_unix(sudo:session): session opened for user root by (uid=0) Jan 24 18:56:29 driving-cod sudo[624]: pam\_unix(sudo:session): session closed for user root lines 1-13/13 (END) pi@driving-cod:~ $ sudo systemctl status power\_request ● power\_request.service - Sixfab UPS HAT Distributed API Loaded: loaded (/etc/systemd/system/power\_request.service; enabled; vendor preset: enabled) Active: active (running) since Sun 2021-01-24 18:56:24 EST; 21h ago Main PID: 362 (python3) Tasks: 2 (limit: 3861) CGroup: /system.slice/power\_request.service └─362 /usr/bin/python3 /opt/sixfab/pms/api/run\_server.py Jan 25 16:12:07 driving-cod python3[362]: 192.168.2.146 - - [25/Jan/2021 16:12:07] “GET /signals/soft\_shutdown HTTP/1.1” Jan 25 16:12:07 driving-cod python3[362]: 192.168.2.146 - - [25/Jan/2021 16:12:07] “GET /signals/soft\_reboot HTTP/1.1” 2 Jan 25 16:12:07 driving-cod python3[362]: 192.168.2.146 - - [25/Jan/2021 16:12:07] "GET /signals/system\_temperature HTTP Jan 25 16:12:07 driving-cod python3[362]: 192.168.2.146 - - [25/Jan/2021 16:12:07] "GET /signals/battery\_temperature HTT Jan 25 16:12:07 driving-cod python3[362]: 192.168.2.146 - - [25/Jan/2021 16:12:07] “GET /signals/watchdog HTTP/1.1” 200 Jan 25 16:12:22 driving-cod python3[362]: 192.168.2.146 - - [25/Jan/2021 16:12:22] “GET /signals/soft\_shutdown HTTP/1.1” Jan 25 16:12:22 driving-cod python3[362]: 192.168.2.146 - - [25/Jan/2021 16:12:22] “GET /signals/soft\_reboot HTTP/1.1” 2 Jan 25 16:12:22 driving-cod python3[362]: 192.168.2.146 - - [25/Jan/2021 16:12:22] "GET /signals/system\_temperature HTTP Jan 25 16:12:22 driving-cod python3[362]: 192.168.2.146 - - [25/Jan/2021 16:12:22] "GET /signals/battery\_temperature HTT Jan 25 16:12:22 driving-cod python3[362]: 192.168.2.146 - - [25/Jan/2021 16:12:22] “GET /signals/watchdog HTTP/1.1” 200 lines 1-18/18 (END) pi@driving-cod:~ $ sudo journalctl -u power\_agent – Logs begin at Sun 2021-01-24 18:17:01 EST, end at Mon 2021-01-25 16:12:48 EST. – Jan 24 18:56:27 driving-cod systemd[1]: Started Sixfab PMS Agent. Jan 24 18:56:29 driving-cod sudo[624]: pi : TTY=unknown ; PWD=/opt/sixfab/pms/agent ; USER=root ; COMMAND=/bin/cat Jan 24 18:56:29 driving-cod sudo[624]: pam\_unix(sudo:session): session opened for user root by (uid=0) Jan 24 18:56:29 driving-cod sudo[624]: pam\_unix(sudo:session): session closed for user root lines 1-5/5 (END) pi@driving-cod:~ $ sudo journalctl -u power\_request – Logs begin at Sun 2021-01-24 18:17:01 EST, end at Mon 2021-01-25 16:13:12 EST. – Jan 24 18:56:24 driving-cod systemd[1]: Started Sixfab UPS HAT Distributed API. Jan 24 18:56:39 driving-cod python3[362]: \* Serving Flask app “src” (lazy loading) Jan 24 18:56:39 driving-cod python3[362]: \* Environment: production Jan 24 18:56:39 driving-cod python3[362]: WARNING: This is a development server. Do not use it in a production deploy Jan 24 18:56:39 driving-cod python3[362]: Use a production WSGI server instead. Jan 24 18:56:39 driving-cod python3[362]: \* Debug mode: off Jan 24 18:56:39 driving-cod python3[362]: \* Running on [http://0.0.0.0:6060/](http://0.0.0.0:6060/) (Press CTRL+C to quit) Jan 24 18:56:44 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 18:56:44] “GET /metrics/version HTTP/1.1” 200 - Jan 24 18:56:44 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 18:56:44] “GET /signals/soft\_shutdown HTTP/1.1” Jan 24 18:56:44 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 18:56:44] “GET /signals/soft\_reboot HTTP/1.1” 2 Jan 24 18:56:44 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 18:56:44] "GET /signals/system\_temperature HTTP Jan 24 18:56:44 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 18:56:44] "GET /signals/battery\_temperature HTT Jan 24 18:56:44 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 18:56:44] “GET /signals/watchdog HTTP/1.1” 200 Jan 24 19:04:33 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:04:33] “GET /signals/soft\_shutdown HTTP/1.1” Jan 24 19:04:33 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:04:33] “GET /signals/soft\_reboot HTTP/1.1” 2 Jan 24 19:04:33 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:04:33] "GET /signals/system\_temperature HTTP Jan 24 19:04:33 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:04:33] "GET /signals/battery\_temperature HTT Jan 24 19:04:33 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:04:33] “GET /signals/watchdog HTTP/1.1” 200 Jan 24 19:04:48 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:04:48] “GET /signals/soft\_shutdown HTTP/1.1” Jan 24 19:04:48 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:04:48] “GET /signals/soft\_reboot HTTP/1.1” 2 Jan 24 19:04:48 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:04:48] "GET /signals/system\_temperature HTTP Jan 24 19:04:48 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:04:48] "GET /signals/battery\_temperature HTT Jan 24 19:04:48 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:04:48] “GET /signals/watchdog HTTP/1.1” 200 Jan 24 19:05:03 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:05:03] “GET /signals/soft\_shutdown HTTP/1.1” Jan 24 19:05:03 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:05:03] “GET /signals/soft\_reboot HTTP/1.1” 2 Jan 24 19:05:03 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:05:03] "GET /signals/system\_temperature HTTP Jan 24 19:05:03 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:05:03] "GET /signals/battery\_temperature HTT Jan 24 19:05:03 driving-cod python3[362]: 192.168.2.146 - - [24/Jan/2021 19:05:03] “GET /signals/watchdog HTTP/1.1” 200 lines 1-29 ---
**Author:** ![ensar](https://community.sixfab.com/user_avatar/community.sixfab.com/ensar/32/8_2.png) [@ensar](https://community.sixfab.com/u/ensar)\ **Post date:** [January 26, 2021, 9:35pm UTC](https://community.sixfab.com/t/cant-connect-to-power-software/1131/2 "2021-01-26T21:35:34Z")
Hi @jeff.clemmer, The version you are using in power software may be outdated. Please delete the device, create a new device and try to set up again. Also, can you check the firmware version with [get\_firmware\_ver](https://sixfab.github.io/sixfab-power-python-api/power_api.html#power_api.power_api.SixfabPower.get_firmware_ver)? Thanks. ---
**Author:** ![jeff.clemmer](https://community.sixfab.com/letter_avatar_proxy/v4/letter/j/8baadc/32.png) [@jeff.clemmer](https://community.sixfab.com/u/jeff.clemmer)\ **Post date:** [January 29, 2021, 1:25am UTC](https://community.sixfab.com/t/cant-connect-to-power-software/1131/3 "2021-01-29T01:25:49Z")
Hi @ensar, > > > a = power\_api.power\_api.SixfabPower() > > > a.get\_firmware\_ver() > > > ‘v0.3.22\x00’ And deleting and re-added to web portal, and reran the command: ``` pi@driving-cod:~ $ curl https://install.power.sixfab.com | sudo sh -s UUID .&@&. %% .%@% #@@@% *&@@@&. %@@@# &@@&. .&@@% .%@@@@@%/. .%@@&. ,&@@% %@@&. /@@@# *&@@@@&&&@@@@&, %@@&* .&@@& /@@@* .@@@# &@@&( (@@@% #@@&, *@@@* %@@&. #@@&. (@@@, ,&@@( .@@@( &@@# %@@&. #@@&. /@@@, *&@@( .@@@( &@@# *@@@* .&@@# %@@@# %@@@# #@@&, /@@@, %@@&, *@@@% .&@@@@@@@@@@@%. .&@@&, ,&@@% %@@&* %@@# *#%%%#* #@@% *&@@% (@@@&. .&@@&/ #@# #@# ________ _ ______ / ___(_) / _| | | |___ \ \ `--. ____| |___ _| | __| |_/ /____ ________ `--. \ \ \/ / _/ _` | '_ \ | __/ _ \ \ /\ / / _ \ '__ | /\__/ / |> <| || (_| | |_) | | | | (_) \ V V /__/ | \ ____/|_/_/\_\_| \__ ,_|_. __/ \_| \___ / \_/\_/ \___|_| ========================================================== 100 11710 100 11710 0 0 57970 0 --:--:-- --:--:-- --:--:-- 57970 [INFO] Updating system package index... [INFO] Creating Sixfab root directory on /opt... [INFO] Directory already exists, skipping. [INFO] Enabling i2c... [INFO] I2C enabled. [INFO] Installing agent dependencies from PyPI... [INFO] Environment file exists, updated token. [INFO] Downloading request service... [INFO] Service downloaded. [INFO] Request service already installed, restarting... [INFO] Agent already installed, restarting... [DONE] Installation complated successfully, connecting to cloud... ``` Still no connection. ---
**Author:** ![ensar](https://community.sixfab.com/user_avatar/community.sixfab.com/ensar/32/8_2.png) [@ensar](https://community.sixfab.com/u/ensar)\ **Post date:** [January 29, 2021, 9:57am UTC](https://community.sixfab.com/t/cant-connect-to-power-software/1131/4 "2021-01-29T09:57:55Z")
Could you share a log of all services with me? Any information you can provide me would be greatly appreciated. Thanks. ---
**Author:** ![jeff.clemmer](https://community.sixfab.com/letter_avatar_proxy/v4/letter/j/8baadc/32.png) [@jeff.clemmer](https://community.sixfab.com/u/jeff.clemmer)\ **Post date:** [January 29, 2021, 6:57pm UTC](https://community.sixfab.com/t/cant-connect-to-power-software/1131/5 "2021-01-29T18:57:12Z")
@ensar If you have specific commands you want me to run let me know. Thanks. ---
**Author:** ![ensar](https://community.sixfab.com/user_avatar/community.sixfab.com/ensar/32/8_2.png) [@ensar](https://community.sixfab.com/u/ensar)\ **Post date:** [February 5, 2021, 3:29pm UTC](https://community.sixfab.com/t/cant-connect-to-power-software/1131/6 "2021-02-05T15:29:46Z")
``` sudo journalctl -u power_agent sudo journalctl -u power_request ``` Press enter or space to view the entire log. ---
**Author:** ![jeff.clemmer](https://community.sixfab.com/letter_avatar_proxy/v4/letter/j/8baadc/32.png) [@jeff.clemmer](https://community.sixfab.com/u/jeff.clemmer)\ **Post date:** [February 21, 2021, 5:01pm UTC](https://community.sixfab.com/t/cant-connect-to-power-software/1131/7 "2021-02-21T17:01:02Z")
Sorry for the slow reply. Using ‘sudo journalctl -u power\_agent’ repeats the same line over and over. The is for power sixfab dot com, but the forum won’t let me post full output, as it thinks it is a link. python3[19366]: ping: power.sixfab.com: Temporary failure in name resolution pi@driving-cod:~ $ sudo journalctl -u power\_request – Logs begin at Thu 2021-02-04 12:01:06 EST, end at Sat 2021-02-06 07:29:36 EST. – Feb 04 12:01:06 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:06] “GET /signals/soft\_shutdown HTTP/1.1” 200 - Feb 04 12:01:06 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:06] “GET /signals/soft\_reboot HTTP/1.1” 200 - Feb 04 12:01:06 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:06] “GET /signals/system\_temperature HTTP/1.1” 200 - Feb 04 12:01:06 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:06] “GET /signals/battery\_temperature HTTP/1.1” 200 - Feb 04 12:01:06 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:06] “GET /signals/watchdog HTTP/1.1” 200 - Feb 04 12:01:21 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:21] “GET /signals/soft\_shutdown HTTP/1.1” 200 - Feb 04 12:01:21 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:21] “GET /signals/soft\_reboot HTTP/1.1” 200 - Feb 04 12:01:21 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:21] “GET /signals/system\_temperature HTTP/1.1” 200 - Feb 04 12:01:21 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:21] “GET /signals/battery\_temperature HTTP/1.1” 200 - Feb 04 12:01:21 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:21] “GET /signals/watchdog HTTP/1.1” 200 - Feb 04 12:01:36 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:36] “GET /signals/soft\_shutdown HTTP/1.1” 200 - Feb 04 12:01:36 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:36] “GET /signals/soft\_reboot HTTP/1.1” 200 - Feb 04 12:01:36 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:36] “GET /signals/system\_temperature HTTP/1.1” 200 - Feb 04 12:01:36 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:36] “GET /signals/battery\_temperature HTTP/1.1” 200 - Feb 04 12:01:37 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:37] “GET /signals/watchdog HTTP/1.1” 200 - Feb 04 12:01:52 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:52] “GET /signals/soft\_shutdown HTTP/1.1” 200 - Feb 04 12:01:52 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:52] “GET /signals/soft\_reboot HTTP/1.1” 200 - Feb 04 12:01:52 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:52] “GET /signals/system\_temperature HTTP/1.1” 200 - Feb 04 12:01:52 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:52] “GET /signals/battery\_temperature HTTP/1.1” 200 - Feb 04 12:01:52 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:01:52] “GET /signals/watchdog HTTP/1.1” 200 - Feb 04 12:02:07 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:07] “GET /signals/soft\_shutdown HTTP/1.1” 200 - Feb 04 12:02:07 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:07] “GET /signals/soft\_reboot HTTP/1.1” 200 - Feb 04 12:02:07 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:07] “GET /signals/system\_temperature HTTP/1.1” 200 - Feb 04 12:02:07 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:07] “GET /signals/battery\_temperature HTTP/1.1” 200 - Feb 04 12:02:07 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:07] “GET /signals/watchdog HTTP/1.1” 200 - Feb 04 12:02:22 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:22] “GET /signals/soft\_shutdown HTTP/1.1” 200 - Feb 04 12:02:22 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:22] “GET /signals/soft\_reboot HTTP/1.1” 200 - Feb 04 12:02:22 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:22] “GET /signals/system\_temperature HTTP/1.1” 200 - Feb 04 12:02:22 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:22] “GET /signals/battery\_temperature HTTP/1.1” 200 - Feb 04 12:02:22 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:22] “GET /signals/watchdog HTTP/1.1” 200 - Feb 04 12:02:37 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:37] “GET /signals/soft\_shutdown HTTP/1.1” 200 - Feb 04 12:02:37 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:37] “GET /signals/soft\_reboot HTTP/1.1” 200 - Feb 04 12:02:37 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:37] “GET /signals/system\_temperature HTTP/1.1” 200 - Feb 04 12:02:37 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:37] “GET /signals/battery\_temperature HTTP/1.1” 200 - Feb 04 12:02:37 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:37] “GET /signals/watchdog HTTP/1.1” 200 - Feb 04 12:02:52 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:52] “GET /signals/soft\_shutdown HTTP/1.1” 200 - Feb 04 12:02:52 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:52] “GET /signals/soft\_reboot HTTP/1.1” 200 - Feb 04 12:02:52 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:52] “GET /signals/system\_temperature HTTP/1.1” 200 - Feb 04 12:02:52 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:52] “GET /signals/battery\_temperature HTTP/1.1” 200 - Feb 04 12:02:52 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:02:52] “GET /signals/watchdog HTTP/1.1” 200 - Feb 04 12:03:07 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:03:07] “GET /signals/soft\_shutdown HTTP/1.1” 200 - Feb 04 12:03:08 driving-cod python3[19363]: 10.3.141.1 - - [04/Feb/2021 12:03:08] “GET /signals/soft\_reboot HTTP/1.1” 200 -