Can’t use remote terminal on connect.sixfab.com

I have a network hat with tel it LE910C4-NF. Everything was working fine and then suddenly I started having issues when trying to use the remote terminal on connect.sixfab.com. The window just gets stuck at “Reaching the device” .

When I check the raspberry pi I can see wwan0 in ifconfig and it is able to transmit and receive data. I can ping google, etc. I’ve gone through almost all forum post and couldn’t find a solution. Kindly help.

Hi,

I’m sorry about it. I’m talking with my team about exploring this issue more now. I just want to let you know that your issue is important to us, and we’ll get back to you ASAP with solutions.

Thanks for your patience.

Thanks a lot for looking into this issue. Do I need to provide anything from my side?

No, the issue is on our side.
Thank you for your patience and understanding.

It should be fixed now. Can you check the remote terminal again?

Yes it works now. Thanks a lot.